About the Parts Request Service
If you have discovered a manufacturing defect or missing component in a new product from Asmodee, Fantasy Flight Games, Days of Wonder, Catan, Plaid Hat Games or Z-Man Games, please submit a request form to request a replacement.
We cannot not provide replacements for components that are worn out or damaged through normal use, accident, or rough handling.
If you have any questions about this service, please read the frequently asked questions below.
Frequently Asked Questions
Will I be charged for my request?
No. If we are able to fulfill your request, we will send a replacement part via the U.S. Postal Service (or other carrier) at no cost to you.
Are parts available for all products?
We are able to provide most parts for most currently-published games.
Some out-of-print games are no longer supported. If your requested game is out of print, please submit a request anyway. We may have replacement components left.
If we cannot fulfill your request, we will let you know. In that case, we recommend returning the game to the retailer where it was purchased.
If I wear out or damage my components during play, can I get them replaced?
We do not replace components that were damaged through normal use, accidents, rough handling or lost due to personal misplacing. We will replace a part if the part was damaged due to a manufacturing flaw or missing at the factory level.
Should I include a photo of damaged items?
Yes, please include a photo if possible. This helps us identify the required replacement part, and can also help us understand and resolve manufacturing issues.
How long will it take to process my request?
Most requests are processed within two weeks. There are some situations that may cause a request to take longer.
If a game is out of stock, we may need to wait several weeks (or, occasionally, months) to receive a new supply of parts from our manufacturer. Your request will be placed on hold, and we will send you an email to let you know about the delay. The request will be automatically filled as soon as parts are back in stock.
During certain times of the year, we receive many more requests than usual. These include the weeks after the Christmas holiday season or after industry events where several new products are released. Requests submitted at these times may take longer to process while we work through the additional requests.
Will I get a tracking number for my shipment?
Depending upon many factors, you may or may not receive a tracking number. Please see follow-up emails as we process and ship your order for an emailing containing any tracking information. Please be aware that if you are outside of The United States of America, your tracking number will stop working once your parcel leaves the U.S. Postal Service.
How long will my shipment take to arrive?
Average shipping times are 3–5 days for American customers and up to 8 weeks for non-American/overseas customers.
Can I buy components from a game?
Sorry, we do not sell components separate from our games.
Will you replace the box or box insert for my game?
Sorry, we do not provide replacements for game boxes or box inserts. If your box or its packing insert were damaged when you purchased the game, please return it to the retailer where it was purchased.
What is the customer service policy for Star Wars™: Destiny?
We will only be able to accept requests for English language products that have either factory damage or a defect. We will not be able to replace lost product, product damaged due to excessive use, or product damaged by the customer. We will not be able to replace non-English products. Customers with non-English product should go back to their provider.
For any requests regarding English language Star Wars: Destiny starter sets, you must have a photo and a copy of your receipt from within the last 30 days. All replacement requests for starter sets will be handled on a case-by-case basis according to the policy stated above.
For any requests regarding English language Star Wars: Destiny booster packs, you must have a photo and a copy of your receipt from within the last 30 days. In addition, we will not service any defects with common or uncommon cards. In response to a perceived factory defect for rare or legendary card and/or die we will replace the card, but we will not replace the exact die. If there is a factory defect with a die, we will send out a sealed booster pack as a replacement.
Please be aware that any excessive, misused, or fraudulent request will be denied, with the possibility of being banned from any Asmodee North America services.